GREIVANCE REDRESSAL MECHANISM

GRIEVANCE REDRESSAL MECHANISM

A) LEVEL I – Branch Head (The first point for immediate redressal of Grievance)

S.NO
BRANCH NAME
CONTACT NO.
EMAIL ID.
1 DARYAGANJ 011-41181372 dgb@vcnb.bank.in
2 HAUZ QAZI 011-41181373 hqb@vcnb.bank.in
3 KAMLA NAGAR 011-41181374 knb@vcnb.bank.in
4. South Delhi 011-41181375 sdb@vcnb.bank.in
5. SHAHDARA 011-41181376 tyb@vcnb.bank.in
6. TELIWARA 011-41181377 twb@vcnb.bank.in
7. PATPARGANJ 011-41181378 ppg@vcnb.bank.in
8. ROHINI 011-41181389 roh@vcnb.bank.in
9. VIKASPURI 011-41181380 vkp@vcnb.bank.in
10. PITAMPURA 011-41181381 ptp@vcnb.bank.in
11. DWARKA 011-41181382 dwk@vcnb.bank.in

B) LEVEL II
Grievance Redressal Officer (Senior Officer -Service Branch)
i) For digital services/payment complaints
a) Contact No.-011-40105201,47340718
b) Email id- ser@vcnb.bank.in, support@vcnb.bank.in
(ii) For other complaints (HR-Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- hr@vcnb.bank.in, ho@vcnb.bank.in
(If not satisfied at Level I)
C) LEVEL III – Principal Nodal Officer
i) For digital services/payment complaints (Branch Head- Service Branch)
a) Contact: No- 011-40105201, 47340718
b) Email id- bhser@vcnb.bank.in, ho@vcnb.bank.in
ii) For other complaints (Assistant General Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- akjain@vcnb.bank.in, ho@vcnb.bank.in

Our grievance redressal process ensures that your grievance can be addressed by us and you can bring it to the notice of our senior management in case you aren’t satisfied with the solution you have received.

GRIEVANCE FORM

Select applicable form for raising complaint:-
GENERAL COMPLAINTS
 
SEND COMPLAINT FORM
REPORT AN UNAUTHORIZED TRANSACTION
SEND COMPLAINT FORM