GRIEVANCE REDRESSAL MECHANISM

GRIEVANCE REDRESSAL MECHANISM

A) LEVEL I – Branch Head (The first point for immediate redressal of Grievance)

S.NO
BRANCH NAME
CONTACT NO.
EMAIL ID.
1 DARYAGANJ 011-41181372 dgb@vcnb.bank.in
2 HAUZ QAZI 011-41181373 hqb@vcnb.bank.in
3 KAMLA NAGAR 011-41181374 knb@vcnb.bank.in
4. South Delhi 011-41181375 sdb@vcnb.bank.in
5. SHAHDARA 011-41181376 tyb@vcnb.bank.in
6. TELIWARA 011-41181377 twb@vcnb.bank.in
7. PATPARGANJ 011-41181378 ppg@vcnb.bank.in
8. ROHINI 011-41181389 roh@vcnb.bank.in
9. VIKASPURI 011-41181380 vkp@vcnb.bank.in
10. PITAMPURA 011-41181381 ptp@vcnb.bank.in
11. DWARKA 011-41181382 dwk@vcnb.bank.in

B) LEVEL II
Grievance Redressal Officer (Senior Officer -Service Branch)
i) For digital services/payment complaints
a) Contact No.-011-40105201,47340718
b) Email id- ser@vcnb.bank.in, support@vcnb.bank.in
(ii) For other complaints (HR-Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- hr@vcnb.bank.in, ho@vcnb.bank.in
(If not satisfied at Level I)
C) LEVEL III – Principal Nodal Officer
i) For digital services/payment complaints (Branch Head- Service Branch)
a) Contact: No- 011-40105201, 47340718
b) Email id- bhser@vcnb.bank.in, ho@vcnb.bank.in
ii) For other complaints (Assistant General Manager at Head Office)
a) Contact No- 011-41181370,41181371
b) Email id- akjain@vcnb.bank.in, ho@vcnb.bank.in