DO’s & DON’T FOR ATM CUSTOMERS

DO’s and Dont’s for ATM Customers

DO
  • Conduct your ATM transactionsin complete privacy, never let anyone see you entering your Personal identification Number (ATM Password).
  • After completion of transaction ensure that welcome screen is displayed on ATM screen.
  • Ensure your current mobile number is registered with the bank so that you can get alerts for all your transactions.
  • Beware of suspicious movements of people around the ATM or strangers trying to engage you in conversation.
  • Do check if the card given to you by the merchant after completion of the transaction is your card.
  • Look for extra devices attached to the ATMs that looks suspicious.
  • Inform the bank if the ATM / debit card is lost or stolen, immediately, report if any unauthorised transaction.
  • Check the transaction alert SMSs and bank statements regularly.
  • If cash is not dispensed and ATM does not display “cash out” please report to the Bank on the number mentioned in the Notice Board.
  • Immediately check your phone for SMS for debit amount.
DON’Ts
  • Do not write your PIN on the card, memorise your PIN number.
  • Do not take help from strangers or handover your card to anyone for using it.
  • Do not disclose your PIN to anyone, including bank employees and family members.
  • Do not allow the card to go out of your sight when you are making a payment.
  • Avoid speaking on the mobile phone while you are transacting.
  • Customers to be cautious and not to ignore SMS alerts regarding balance enquiry or mini-statement when the request is not initiated by them.